FAQ

Got Questions?

Frequently Asked Questions

Who is NENA Electric?

Also named Zhejiang Xinhang Electric Co., Ltd., we are a Chinese manufacturer specialized in motor-control and power-distribution products for industrial equipment and engineering projects. Our product portfolio covers soft starters, variable frequency drives, starter cabinets, soft-starter cabinets, water pump control boxes, IoT circuit breakers and medium-low-voltage switchgear. We provide full-chain support including manufacturing, testing, application guidance and custom project cooperation, focusing on stable quality, smooth communication and reliable delivery.
Our factory is based in Zhejiang, China. Virtual factory video tours are available anytime. On-site factory visits are welcome with advance appointment.
Our motor control and power distribution solutions are widely used in water treatment, pumping stations, fans, blowers, conveyor systems, and compressors. They are also perfectly matched for mining and heavy industrial equipment, including crushers, mixers, pulverizers and various grinding machines, covering most general industrial and heavy-duty engineering scenarios.
Our electrical products comply with mainstream international standards. Relevant test reports and certification documents can be provided upon request for your import clearance and project bidding.
A soft starter mainly realizes smooth motor start-stop to cut inrush current and mechanical shock for fixed-speed motors. A VFD provides continuous speed adjustment for motors and brings energy-saving benefits. Choose soft starters for fixed-speed scenarios; choose VFDs if variable-speed operation is required.
Yes. We offer both standalone devices and pre-assembled complete cabinets including starter cabinets, soft-starter cabinets and water pump control boxes according to your technical parameters.
The measuring and control device is an integrated device that combines a current transformer and an energy meter. It can collect parameters such as the operating power, temperature, and residual current of the equipment and can transmit data via RS 485.
Custom service is available. Please send us your technical drawings, parameters and project requirements for quotation.
Yes. Please offer motor power, rated voltage, application scenario and working conditions. Our technical team will give proper model suggestions. Order, MOQ & Custom Service
Small trial orders are acceptable. MOQ differs for separate components and complete cabinet solutions. Contact us for detailed information.
We support custom logo, label, cabinet configuration and technical parameter adjustment for project-specific demands. Please share your detailed requirements.
Standard in-stock items ship within 3-7 working days. Mass-production orders take 7-15 working days; customized cabinet or switchgear projects need extra production time based on complexity.
We accept T/T bank transfer, PayPal and other negotiable terms for bulk industrial orders. Shipping & Delivery
We deliver worldwide. We support sea freight, air freight and international express based on order volume and your schedule.
Yes, commercial invoice, packing list and other required documents will be supplied for customs clearance. Warranty & Aftersales
Standard warranty is 18 months from the date of shipment against manufacturing defects. Damage caused by wrong installation, improper operation or harsh environment is not covered by warranty.
We provide English-language technical support via email. You can send photos, fault codes and project descriptions for troubleshooting guidance.